POLICIES AND CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 720-583-3806 or send us an email at
SCHEDULING POLICIES
New Guests
New guests must fill out new guest intake forms. Please be thorough on any health conditions and or allergies, as they can have an impact on the service we are proving for you. Please arrive at least 15 minutes early to your first appointment so you can fill out the appropriate forms.
All Guests
Guests should be on time for their scheduled time to take advantage of the full time slot alotted for their service. No additional time will be made available if guest is late and tardiness can result in a shortened treatment time
Age
Guests must be 18 years of age or older to receive services without the approval or accompaniment of an adult
Online Booking
Any appointments made through the online booking system must be done 4 hrs in advance. To book later than 4 hrs in advance please call the studio at 720-583-3806
Appointments
In order to reserve your selected appointment time, first time guests will need to enter their payment information into our secured online system
Lash Clients
It is preferred that you arrive fresh faced with no eye or face makeup on for your lash appointment. In the event that you are coming from work etc. and cannot wash your face prior with a mild, water based cleanser, please allow enough time to clean your lashes while at the studio before your scheduled appointment as to not affect your service time.
CANCELLATION POLICIES
Appointments are very important to Nek-tur lash & beauty, each one is reserved especially for you. We understand that sometimes schedules adjustments are necessary, therefore, we respectfully request at least 24 hours notice for cancellations or changes.
Our appointments are confirmed 72 hours in advance to help you avoid any fees.
24 Hour Notice
If you reschedule less than 24 hours before your scheduled service you are subject to pay 50% of the scheduled service.
No Call, No Show
No shows are responsible for 100% of scheduled service amount
Same Day Notice
If you need to cancel an appointment the same day of service you are subject to pay 75% of the scheduled service.
REFUND POLICIES
Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:
Gift Cards
Gift card orders are not exchangeable and no refunds are given for gift card orders. All sales are final.
Services
We do not issue refunds on studio services. However, should you have any questions or concerns about the service you have received, please notify the studio within three days of your service. If you are not satisfied with the work performed, we require that you return to the studio so the service you received can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you. Adjustments are made available to you at no cost only if rescheduled within one week of the initial service.
Tracking your Order
When Nek-tur lash & beauty ships your package, you will recieve an email confirmation along with tracking number
Delivery Options
Your package has the option for express or standard delivery when checking out
International Delivery
At this time Nek-tur lash & beauty only delivers to addresses listed in the US